Strategic knowledge management failures in small professional service firms in China

DOI码：

10.1016/j.ijinfomgt.2017.04.003

发表刊物：

International Journal of Information Management

关键字：

Knowledge management, Strategic management, Culture, Organizational change

摘要：

In this paper, we report and reflect on Knowledge Management (KM) projects conducted in two China-based, smaller–sized professional service firms. The authors acted as Action Researchers, assisting each firm extensively as it prepared for its implementation of an IT-based KMS. However, neither KMS implementation significantly improved knowledge transfer or work productivity. We analyze the project failures, noting the significance of specific strategic management deficiencies as well as inadequate employee involvement and incentives. The implications for the strategic management of knowledge and organizational change in China are considered.

合写作者：

Martinsons, Maris G., Davison, Robert M.*, & Huang, Qian.

学科门类：

管理学

文献类型：

J

卷号：

37

期号：

4

页面范围：

327-338

ISSN号：

0268-4012

是否译文：

否

发表时间：

2017-01-01

发布期刊链接：

https://doi.org/10.1016/j.ijinfomgt.2017.04.003