The impact of psychological contract under- and over-fulfillment on client citizenship behaviors in Enterprise systems projects: From the client's perspective

DOI码：

10.1016/j.im.2020.103366

发表刊物：

Information & Management

项目来源：

"2018YFB1601401 71622009 71801204 71971202 71571177 71921002"

关键字：

Psychological contract, Client citizenship behavior, Enterprise systems project, vendor–client relationship

摘要：

This study focuses on examining client citizenship behaviors (CCBs) from a psychological contract perspective in enterprise systems (ES) vendor–client relationships. Using polynomial modeling to capture the discrepancy between expected obligations and delivered fulfillments, this stud unpacks psychological contract and investigates the impacts of psychological contract under-fulfillment, fulfillment, and over-fulfillment on CCBs. The results show that both under-fulfillment and over-fulfillment of psychological contract are negatively related to CCBs. CCBs are shown to be higher when expected obligation and delivered fulfillment are both high than when both are low. The theoretical contributions and practical implications are discussed.

备注：

The work described in this paper was supported by National Key R&D Program of China (2018YFB1601401) and National Natural Science Foundation of China (NSFC: 71622009, 71801204, 71971202, 71571177, and 71921001

合写作者：

Liu, Yang, Liu, Hefu, & Cai, Zhao*.

学科门类：

管理学

文献类型：

J

卷号：

57

期号：

7

页面范围：

13

ISSN号：

0378-7206

是否译文：

否

发表时间：

2020-01-01

发布期刊链接：

https://doi.org/10.1016/j.im.2020.103366