Influence of information technology capability on service innovation in manufacturing firms

DOI码：

10.1108/imds-04-2020-0218

发表刊物：

Industrial Management & Data Systems

项目来源：

"71622009 71971202 71921001 2018YFB1601402"

关键字：

IT exploration, IT exploitation, Service innovation, Cross-functional integration, Manufacturing firms

摘要：

Purpose – This paper aims to explore the influence of information technology (IT) capability (i.e. IT exploration and exploitation) on service innovation and ultimately financial performance in manufacturing firms. Moreover, this paper examines the contingent role of cross-functional integration (CFI) on the IT capability–service innovation relationship. Design/methodology/approach – This study employs seemingly unrelated regression to test the theoretical model based on survey data from 121 manufacturers in China. Findings – IT exploration is positively related to radical and incremental service innovations, whereas IT exploitation is only positively related to radical service innovation. CFI positively moderates the relationship between IT exploitation and service innovation. Radical and incremental service innovations are positively related to manufacturers’ financial performance. Originality/value – This study contributes to existing information systems and servitization literature by uncovering the varying effects of IT exploration and exploitation on radical and incremental service innovations and by revealing the different contingent roles of CFI in moderating the above effects in the manufacturing context.

备注：

This work was supported by the National Natural Science Foundation of China (NSFC: 71622009, 71971202, and 71921001) and the National Key R&D Program of China (2018YFB1601401).

合写作者：

Chen, Meng, Chen, Yao*, Liu, Hefu, & Xu, Henry.

学科门类：

管理学

文献类型：

J

卷号：

121

期号：

2

页面范围：

173-191

ISSN号：

0263-5577

是否译文：

否

发表时间：

2021-01-01

发布期刊链接：

https://doi.org/10.1108/imds-04-2020-0218