Beyond AI-powered context-aware services: the role of human-AI collaboration
发布时间：2023-03-21
点击次数：
- DOI码：
- 10.1108/imds-03-2022-0152
- 发表刊物：
- Industrial Management & Data Systems
- 关键字：
- Artificial intelligence, Context-aware, Human–AI collaboration
- 摘要：
- Purpose – Artificial intelligence (AI) has gained significant momentum in recent years. Among AI-infused systems, one prominent application is context-aware systems. Although the fusion of AI and context awareness has given birth to personalized and timely AI-powered context-aware systems, several challenges still remain. Given the “black box” nature of AI, the authors propose that human–AI collaboration is essential for AI-powered context-aware services to eliminate uncertainty and evolve. To this end, this study aims to advance a research agenda for facilitators and outcomes of human–AI collaboration in AI-powered context-aware services. Design/methodology/approach – Synthesizing the extant literature on AI and context awareness, the authors advance a theoretical framework that not only differentiates among the three phases of AI-powered context-aware services (i.e. context acquisition, context interpretation and context application) but also outlines plausible research directions for each stage. Findings – The authors delve into the role of human–AI collaboration and derive future research questions from two directions, namely, the effects of AI-powered context-aware services design on human–AI collaboration and the impact of human–AI collaboration. Originality/value – This study contributes to the extant literature by identifying knowledge gaps in human–AI collaboration forAI-powered context-aware services and putting forth research directions accordingly. In turn, their proposed framework yields actionable guidance for AI-powered context-aware service designers and practitioners.
- 合写作者：
- Jiang, Na, Liu, Xiaohui*, Liu, Hefu, Lim, Eric Tze Kuan, Tan, Chee-Wee, & Gu, Jibao
- 学科门类：
- 管理学
- 文献类型：
- J
- ISSN号：
- 0263-5577
- 是否译文：
- 否
- 发表时间：
- 2023-01-01